MSN Messenger Technology Windows Live Messenger

Troubleshooting MSN Messenger Error Code 81000306/31000314

I’m sharing the troubleshooting guide in case you guys are having the same problem as mine.

 

Hi Melvin,

Thank you for contacting Windows Live Messenger Technical Support. My name is Michelle and I’ll be glad to assist you with your concern.

Based on the information I received, I understand that you are still unable to sign in to Windows Live Messenger because of error 81000314. I appreciate your patience on this issue. Let me help you out.

Melvin, by the time that you reported this to us, the .NET Messenger service has been experiencing temporary technical difficulties. This particular sign-in issue would usually manifest as:

1. The error code 81000306/31000314.

2. You can sign in with some accounts but not with others (the servers impacted were account-specific).

3. You cannot sign in to MSN Web Messenger.

In any case, I am happy to inform you that the issue has already been resolved. If you still can’t sign in, however, it is possible that the contacts cache of Windows Live Messenger has become corrupted.

To cover all angles, this error code may also appear if one of the following holds true:

 

– You are not connected to the Internet.

– You cannot visit a Web page that uses Secure Sockets Layer (SSL) protection.

– The Windows Live Messenger proxy settings are incorrect.

– The Windows Live Messenger is blocked by a firewall.

– The computer network does not allow access to the .NET Messenger service.

To fix this, we may have to delete the contacts cache. I’ll also provide all the steps on how to correct this error for your convenience.

Please do the following troubleshooting steps in the order that they are listed:

1. Make sure that you are connected to the Internet. Start Internet Explorer, and then try to visit the following Web sites:

http://www.microsoft.com

https://www.microsoft.com

If you cannot visit these sites, contact your Internet Service Provider (ISP) for information about how to set up your Internet connection so that you can visit both secure (https) and non-secure (http) sites. After you verify that you can browse the Internet, go to the next step.

2. Change Windows Explorer settings:

a. Right-click “Start,” and then click “Explore” to open Windows Explorer.

b. In the “Windows Explorer” window , click the “Tools” menu followed by “Folder Options.” Click the “View” tab. In the Advanced settings list, check “Show hidden files and folders” and uncheck the option “Hide extensions for known file types” under “Hidden files and folders.” Click “OK” to close the “Folder Options” window.

c. In the “Windows Explorer” window, click the “View” menu followed by “Explorer bar” and make sure that the “Folders” option is checked. This will make sure that you can see the folder list on the left side of the “Windows Explorer” window.

Then, you may now delete the Contacts Cache folder by following the steps below:

a. Right-click “Start,” click “Explore” on the short-cut menu to open the Windows Explorer window.

b. In the Windows Explorer window, go to the “Folder” list on the left pane and go to

C:\Documents and Settings\”Your Windows logon name”\Local Settings\Application Data\Microsoft\Windows Live Contacts\ [email protected] \real\”random GUID”.MeContact 

c. Delete all the files that are in the [email protected] folder.

 

d. Right-click “Start,” Click “Explore” from the short-cut menu to open the Windows Explorer window.

 

e. In the “Windows Explorer” window, locate the “Folder” list on the left pane, and navigate to

C:\Documents and Settings\”Your Windows logon name”\Local Settings\Application Data\Microsoft\Windows Live Contacts\ [email protected].

f. Delete the “real” and the “shadow” folders that are in the [email protected] folder.

3. Clear the proxy settings in Windows Live Messenger:

a. Start Windows Live Messenger.

b. On the “Tools” menu, click “Options.”

c. Click “Connection” in the left navigation pane.

d. Click “Advanced Settings” in the “Connection Settings” section.

e. Delete the content of the “SOCKS” field.

f. Click “OK” two times to save the settings.

4. If you are using a firewall, make sure that Windows Live Messenger is allowed full access through the firewall. For information about how to configure the most common firewalls to allow Windows Live Messenger to function.

Go to http://spaces.msn.com/messenger-support/blog/cns!8B3F39C76A8B853F!3669.entry and look for steps on how to enable Windows Live Messenger through the most common firewalls.

5. If you are connected to the Internet from a corporate environment, ask the network administrator if access to Windows Live Messenger is blocked.

6. If you are using a dial-up connection to connect to the Internet, you may experience low connectivity speeds. Wait, and then try to connect later.

7. Check your Internet Explorer Security settings:

a. Open Internet Explorer.

b. On the “Tools” menu, click “Internet options.”

c. On the “Advanced” tab, scroll down to the security section.

d. Make sure that “use SSL 2.0” and “use SSL 3.0” are both selected. MSN Messenger requires these settings to validate your password and user name.

8. Reregister the security .dll files:

a. Click Start, click Run, type CMD, and then click OK.

b. Type the following commands. Press ENTER after each command line.

Note: After each command runs successfully, you receive a “DllRegisterServer succeeded” message. Wait until you receive this message before you type the next command.

– regsvr32 softpub.dll

– regsvr32 wintrust.dll

– regsvr32 initpki.dll

– regsvr32 rsaenh.dll

– regsvr32 mssip32.dll

– regsvr32 cryptdlg.dll

– regsvr32 dssenh.dll

– regsvr32 gpkcsp.dll

– regsvr32 slbcsp.dll

– regsvr32 sccbase.dll

I hope these steps resolve your concern with Windows Live Messenger. Please let us know if your issue was resolved or if you have additional queries. If you need further assistance, you may contact us at http://support.live.com. For additional information and self-help instructions, visit https://account.live.com/HelpCentral.aspx and choose “Windows Live Messenger” from the drop-down menu.

Thank you for contacting Windows Live Messenger Technical Support. Have a great day.

Sincerely,

Michelle
Windows Live Messenger Technical Support

20 thoughts on “Troubleshooting MSN Messenger Error Code 81000306/31000314

  1. is this a standard problem i am having there seems to be a lot of blogs and info in relation to this error. i am recieving 80048820, 80048439, 81000306. tried all the above steps to no avail had it with yr product.!!!!!

  2. Help, Done all above, still cannot sign onto windows live messenger, msg 81000306, when i do the trouble shoot it stops at your proxy server seems to bee offline, how do i cure that?

  3. Funny thing is that I’ve tried everything I could, nothing works. So I created a new adress and tried, worked without a problem. Is MY login name blocked or something? lol I can still check my email… so I’m not blocked. Odd stuff.

  4. Dear,

    I had already done all the above step, but stil can’t sign-in… what’s the problem…? HELP….

  5. Help, facing same problem, not only myself, also friends around.

    Done all the above steps.. remained the same error code.

  6. This shit takes the piss iv spent so long trying to fix msn when windows messenger 5.1 works does anyone know how to email microsoft about it or any other steps that can be took or even what the error code is??

  7. Did all of the above, nothing works. Totally random error. Never had it before. Now I cannot conduct my business. What is the cure? ?

  8. To completely solve “Error 81000306” once and for all. Follow this simple step.

    1. Commit Suicide

    If error still occurs, simply try again.

  9. I have same error… other accounts can log in.. it is only mine.. i have tried on different pc and have same error.. is it my id?? need help

  10. I have a problem with error code 80072746 i want to now how to fix
    please send me to the inbox at my email

  11. hello all,
    i just tried this and it didn’t work.
    BUT,
    i proceeded to exit live messenger and somehow a window popped up, saying it had to close and asked me if i wanted to send an error report.

    anyways, i went back to the C:\Documents and Settings\”Your Windows logon name”\Local Settings\Application Data\Microsoft\Windows Live Contacts folder, deleted all the email accounts. i realized there were some folders with incorrect emails, all those went too. i restarted Messenger, worked fine!

    don’t know what did it, but i hope all your problems get resolved

  12. sorry toi say dear msn guys-but this is all fail!i suffer from the same stupid error and nothing you offered me is helping at all! honestly-cant you do an update to avoid that stupid buggy errors?!

  13. its not working. my vista do not have some dll files: initpki.dll gpkcsp.dll slbcsp.dll sccbase.dll. how can i fix it?

  14. okay this is what i did, on the bottom right hand corner, i right clicked the little msn sign and clicked exit, after about 3 minutes i opened it again through Start, All Programs. then i logged in again & it worked 🙂

  15. Thanks so much for the help!!! it really works…hahaha =D i can sign in to my msn again…thanks a lot!!!

  16. hie guys… for you information, every pc settings and configuration are different. for those who are able to solve the issue thru this post, i’m happy for ya.. but those who are not able to solve it, please don’t flame me. I’m just trying to help by sharing the information. I’m not the one who created the Messenger nor I’m the tech support for Microsoft products.

    And those who helped and shared some information on how to resolve the issue. I thank you and I do appreciate your valuable feedback .

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