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My complaint works ! …. or maybe not

Two days ago, I wrote to Celcom, complaining to them about my SNAIL-slow 3G connection and the high latency problem which keep getting me Time Out everytime I tried to surf the net and my MSN connection kept being dropped off. Thus, making some of my contacts asking me why am I going on and off. I know it’s pretty annoying when you see your MSN notifier popping in and out, telling you that your contacts came online. I’m sorry but I couldn’t help it, thanks to the connection.

Anyway,  those guys at Celcom said they have submitted a ticket for me and will investigate on the matter.

Few minutes ago, I noticed that my static IP has changed. It seems like they have relocated my account to a different gateway. This gateway is located somewhere around Sabah. The one I was using previously was located somewhere in KL. It’s just kinda weird why they relocated a gateway so far away from the place I’m using the connection. I’m in KL by the way.

I ran another test just now. Speed seems to be promising compared to the days before I made the complaint. But then again, the latency is still very high. I still get time out pages intermittently.

Oh well, I’ll trust them again this time. Hopefully, they’ll give me a good explaination of what’s happening. I’ll leave this problem off my mind for now since I’l be going back to Seremban later. At least I still have a decent SLOW-myx connection in Seremban. I think I’ll just forget Celcom 3G till Sunday. Hope everything is settled by then.

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